Privacy policy

Privacy Policy

This policy outlines how sennora.in collects, uses, stores, and protects yo ur personal data when you visit www.sennora.in, place an order, or interact with our services. By using our website, you consent to the practices described below.

A. Information We Collect

We gather two types of data to serve you effectively:

- Personal Identifiable Information (PII): Collected when you place an order, create an account, or contact support. This includes your full name, email address ([email protected] for communications), phone number (+917994630886 for order updates), shipping/billing addresses, and payment details (e.g., credit card info, UPI IDs—processed via secure third-party gateways).

- Non-Personal Data: Automatically collected to improve your website experience. This includes your IP address, browser type (e.g., Chrome, Safari), device details (e.g., smartphone, laptop), pages visited, time spent on the site, and purchase history.

B. How We Use Your Information

Your data is used solely for legitimate business purposes:

- Process and fulfill your orders (e.g., share shipping address with couriers, use payment info to complete transactions).

- Provide customer support (respond to queries via email/phone, resolve order issues).

- Send important updates (order confirmations, shipping tracking links, delivery notifications).

- Personalize your experience (suggest products based on purchase history, remember your preferences for future visits).

- Market with consent: Send promotional emails (e.g., new collections, exclusive offers) only if you opt in during account creation. You can unsubscribe anytime via the “Unsubscribe” link in emails.

C. Data Protection & Security

We prioritize safeguarding your data with industry-standard measures:

- Payment details are encrypted using SSL (Secure Sockets Layer) technology and processed via trusted third-party providers (e.g., Razorpay, PayPal)—we never store full credit card information on our servers.

- Access to PII is restricted to authorized Sennora.in team members (e.g., customer support, order processing) who are trained on data security.

- We do not sell, rent, or share your personal data with third parties for marketing purposes. Third parties (e.g., shipping couriers, payment gateways) only receive data necessary to fulfill their services and are contractually obligated to protect it.

D. Your Rights Over Your Data

You have the right to:

- Access: Request a copy of the personal data we hold about you.

- Correct: Update inaccurate information (e.g., a changed shipping address).

- Delete: Request removal of your data (subject to legal obligations, e.g., retaining order records for tax purposes).

- Opt Out: Unsubscribe from marketing communications or disable cookies (see below).

To exercise these rights, email us at [email protected] with the subject line “Data Request – [Your Name]”.

E. Cookies

Our website uses cookies (small text files stored on your device) to:

- Remember your login details (if you create an account).

- Track shopping cart items.

- Analyze site traffic (via tools like Google Analytics) to improve functionality.

You can manage cookie settings in your browser (e.g., block non-essential cookies), but disabling cookies may limit features like saving your cart.